My Amida Care FAQs

My Amida Care FAQs

 

How can I get the My Amida Care app?

Please contact Member Services at 1-800-556-0689, TTY 711. A representative will verify your email address and cell phone number and then email you a link to download the app.

What do I need to use the app?

  1. You need to be an active Amida Care member with a valid email address and cell phone number.
  2. You will need a smartphone with a data plan or WiFi access
  3. Smartphone requirements are:
    • Apple and Android smartphones
    • Apple iOS 12.2 or later – Apple 6 or later (may work on 5S)
    • Android 6.0 or later

How can I access the app?

  1. My Amida Care is available in English and Spanish from:
    • Mobile app (iPhone – App Store; Android – Google Play Store)
    • Computer browser (e.g., Chrome, Firefox)
    • Mobile browser (iPhone – Safari; Android – Chrome)
  2. Using the mobile version of the app is highly recommended

How do I protect my Personal Health Information (PHI) when using the app?

  1. Do not disable the lock feature on your phone!
  2. Protect your PHI by always locking your phone!
  3. Sharing your email address / password is NOT recommended.
  4. You may logout of the app at any time from the Profile menu.
  5. You will be automatically logged out of the app after 15 minutes of inactivity.

How is the app secured?

Security includes your username and password credentials AND two-factor authentication with verification to your mobile phone number

I think I received an email invitation to download the app, but I can’t find the email.

  1. Search your email for an email from “Your Health Plan”.
  2. Check your spam folder.
  3. Contact Member Services at 1-800-556-0689, TTY 711. They will resend you a link to download the app.

My email invitation link has expired.

Please contact Member Services at 1-800-556-0689, TTY 711. They will resend you a link to download the app.

I didn’t receive an email invitation.

Please call Member Services at 1-800-556-0689, TTY 711. They will verify your email address and cell phone number and email you a link to download the app.

How do I change my password?

Click Forgot my Password? on the App Login Screen (see image):

 

-OR-

In the app, Click on the Profile Menu,  select My SettingsChange Password
Your new password will take effect the next time you log into the app.

How do I change the cell phone number associated with the app?

  • Please call Member Services at 1-800-556-0689. They will update your cell phone number.
  • This cell phone number will now be used for verification when you log in. (two-factor authentication).

How do I change the email address associated with the app?

Please call Member Services at 1-800-556-0689, TTY 711. They will update your email address and send you a link to reset your password.

How do I submit a request to Member Services from the app?

In the app, click on the Profile Menu and select Contact Support to enter your request.

Where do I go for Help with the app?

In the app, click on the Profile Menu and select Contact Support to enter your request;

– OR – 

Please call Member Services at 1-800-556-0689, TTY 711. A representative will be happy to help.

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