Frequently Asked Questions

Amida Care Community Figures 2

FAQs

People who are thinking about enrolling in Amida Care’s Live Life Plus plan often ask these questions. We hope these answers will help you. If you have other questions or concerns, please call Member Services at 1-800-556-0689. We’re here to help.

Will I lose my Medicaid if I join Amida Care?

You will still have Medicaid—and all the services you need. Amida Care becomes your insurance company under Medicaid Managed Care. We pay for most of your medical and mental health care, including doctors’ visits, hospital care, and medications. Regular Medicaid pays for other services, such as dental care and outpatient substance abuse treatment.

Will my Primary Care doctor understand my special needs?

Amida Care has a large network of Primary Care doctors who are HIV specialists and understand the specific health care needs of people living with HIV.

Can I still see the Primary Care doctor I’m seeing now?

You can, if your doctor is a participating Primary Care Provider (PCP) with the Amida Care Live Life Plus plan. It’s easy to find out if your doctor is part of the Amida Care provider network:

Can Amida Care help me with housing issues?

Amida Care is a health plan with special care coordination services. While we are not a housing program like HASA, we can help members by referring them to housing and supportive services organizations. Our Homeless Outreach, Management and Empowerment (HOME) program assists our members who are homeless or at risk of homelessness and connects them to vital health and social services.

Do I have to make co-payments when I see doctors?

There are no co-payments for you to make. As an Amida Care Live LIfe Plus member, you’ll make no co-payments for covered services. We’ll pay doctors and hospitals directly. You pay nothing to them.

What if I decide to dis-enroll from the Live Life Plus plan?

We make every effort to ensure your complete satisfaction at all times. If the Live Life Plus plan is not meeting your needs, please call our Member Services department at 1-800-556-0689 so that we can work with you to resolve any issues. If you still want to leave the plan, you may call New York Medicaid Choice at 1-800-505-5678 to choose a different plan. You will likely be disenrolled from Amida Care on the first day of the next month.

Can my spouse or partner enroll with me? What about my children?

Only adults with HIV/AIDS, people who are homeless regardless of HIV status, and people of transgender experience regardless of HIV status can enroll in Amida Care’s Medicaid Live Life Plus plan. However, members who are parents or guardians can also enroll their children, whether the children have HIV/AIDS or not.