To ensure that our members receive high-quality care, personalized assistance, and timely services, each member is assigned to an Integrated Care Team (ICT), which works with you to track progress on your Individualized Care Plan and health goals.

Your ICT includes:

• Care Coordinator – Your care coordinator works with your primary care provider, specialists, hospitals, health homes, and other resources to ensure that you receive appropriate care and services. To learn more about care coordination, call Member Services 1-800-556-0689;TTY: 711.
• Case Management Coordinator – Conducts phone assessments with you at least twice a year and helps connect you to community resources such as case management, mental health and substance use treatment, housing and legal services, transportation assistance, and overall health education and support. To learn more about case management, call Member Services 1-800-556-0689; TTY: 711.
• Community Outreach Specialists –Provide support, education and resources to help you stay in care. Community Outreach Specialists can help you connect with a doctor that fits your needs. Community Outreach Specialists can also link you to community-based organizations and supportive services. To learn more about Amida Care’s community outreach specialists, call Member Services 1-800-556-0689; TTY: 711.