MEMBER HANDBOOK

Learn more about your benefits and responsibilities in our Member Handbook

IMPORTANT UPDATES

Changes to Behavioral Health Appointment Wait Times
Effective July 1, 2025

• Notice: English / Spanish

Your Member Handbook has been updated to include additional information for Social Care Networks

• Notice: English / Spanish

Chronic Disease Self-Management Program (CDSMP) for Arthritis:

• Member Notice: English / Spanish
• Member Handbook Update: English / Spanish

Doula Services:

• Member Notice: English / Spanish
• Member Handbook Update: English / Spanish

Health Related Social Needs (HRSN) Screening and Services:

• Member Notice: English / Spanish
• Member Handbook Update: English / Spanish

Insert for Family Planning Sections of the Member Handbooks:

• English/ Spanish

Electronic Notice Option Letter:

• Member Notice: English / Spanish
• Member Handbook Update: English / Spanish

Mobile Crisis Telephonic Triage and Response Service:

• Member Notice: English / Spanish
• Member Handbook Update: English / Spanish

At Home COVID – 19 Test:

• Member Notice: English / Spanish