Services for Health Care Professionals
Provider Services Representatives are available to assist providers with billing, claims payment issues, and other information every business day, 9 am to 5 pm, at 1-800-556-0674.
Amida Care now offers a viral load suppression member incentive program, Live Your Life Undetectable. The program provides your patients who are enrolled with Amida Care with a financial incentive of $100 for each quarter (three-month period) of demonstrated viral load suppression (<200 copies/ml) along with their participation in supportive services like case management or other provider-recommended medication adherence supports.
We greatly value and appreciate your partnership and alignment with our goal of improved patient health. For more details, please see the Live Your Life Undetectable tab at the top of the Provider Resources page.
Amida Care providers are invited to attend one of our Live Your Life Undetectable live training webinars. The webinars will provide you with the information and resources you’ll need to support your patients who are interested in this viral load suppression incentive program. View schedule.
Beacon New Mailing Address
Effective immediately, Beacon Health Options, Amida Care’s behavioral health service provider, has established a new mailing address for claims submission and correspondence. Please review the attached document for your reference. If you have any questions or concerns, please contact Provider Services at 1-800-556-0674.
Provider Portal Offers Quick, Easy Access to Patient Information
Amida Care Online is a secure electronic portal developed specifically for you, our providers. This state-of-the-art tool enables you to gain immediate access to real-time data about claims, authorization status, member eligibility, and other patient information.
To register for the portal, please call 1-800-556-0674 for support.
PLEASE NOTE: To access claims submitted prior to March 13, 2017, visit our archival provider portal, amidacareonline.staradministrators.com.
Keep Your Provider Information Current
It’s Important for You, Your Patients, and Us
Amida Care strives to go above and beyond for our clinicians and our members.
Please assist us by ensuring that provider addresses, phone numbers, specialties, and office hours are current. This is key to the accuracy of the Amida Care Provider Directory.
You may verify your provider demographic information by clicking on Find a Provider or by calling us at 1-800-556-0674
Provider file updates can be made via phone, by emailing us or by faxing 646-786-1803.
Amida Care values your participation and commitment to our members.
Electronic Claims Submission
Amida Care encourages our providers to file claims electronically. Submit institutional and professional claims through Electronic Data Interchange (EDI) using the Emdeon clearinghouse. If you are a provider who does not have claims submission software, you can sign up for a free account with MD-Online to begin filing your claims electronically.